Reports to: Senior Director, Behavioral Health Services
Overview: CASES is a New York City leader at the intersection of behavioral health and the criminal justice system. We are focused on providing alternatives to incarceration, reentry, and mental health treatment services that offer individuals with complex criminal justice, behavioral health, and psychosocial needs recovery and rehabilitation for their success in the community. The Director, Mobile Behavioral Health Services is responsible for programs that provide solutions and services for some of the city’s most difficult public safety and public health challenges. CASES is looking for a mission-driven, compassionate leader committed to social justice, evidence-based practices recovery-oriented and trauma-informed services, and public safety.
Director, Mobile Behavioral Health Services is responsible for the oversight of seven programs: the Manhattan and Brooklyn Assertive Community Treatment (ACT) Teams, the Nathaniel ACT Team / Alternative to Incarceration (ATI) Program; three Forensic ACT (FACT) teams; and the Brooklyn Intensive Mobile Treatment (IMT) Team. This is a great opportunity for an innovative and a results-oriented leader who is practical, flexible, warm, and inspired by the chance to manage complex, challenging programs renowned for their great work.
• Supervise seven program directors of ACT, Forensic ACT, and IMT teams • Monitor program operations to ensure alignment with regulations and guidelines set forth by the NYS Office of Mental Health (OMH), NYS Department of Health (DOH), the NYC Department of Health and Mental Hygiene (DOHMH), contracted Managed Care Organizations (MCOs), and the Coordinated Behavioral Care (CBC) Health Home • Support program directors in their professional development and the achievement of key performance indicators • Provide clinical leadership and training in evidence-based and recovery oriented practices in behavioral health settings, e.g., integrated treatment for co-occurring disorders, physical health care coordination, trauma-informed care, cultural competence, and gender-responsive interventions • Support best practices in the areas of outreach & engagement, violence risk assessment & management, alternatives to incarceration, and risk-need-responsivity models for those involved in the criminal justice system • Work with Quality Assurance department to maintain licensing standards for program certification, e.g., utilization review, incident management, staff training, and monitoring outcomes for continuous quality improvement • Work with Information Services department to optimize use of the electronic health record (Footholds AWARDS) • Work with Fiscal department to monitor fiscal performance of programs, e.g., reviewing budgets, meeting contract milestones & timely reporting requirements, Medicaid eligibility screening, and MCO service authorizations & claims denial management. • Oversee program performance related to external grants and contracts, e.g., Mayor’s Office of Criminal Justice (MOCJ), Projects for Assistance in Transition from Homelessness (PATH), and the NYS Division of Criminal Justice Services (DCJS) • Develop strategic relationships with external stakeholders, e.g., OMH Field Office, DOHMH Single Point of Access (SPOA) & Assisted Outpatient Treatment (AOT) programs, city and state departments of probation and parole, local hospitals, supportive housing providers, etc • Maintain up to date knowledge in the fields of behavioral health treatment, criminal justice issues, and Medicaid redesign • Other duties as required by agency executive staff.
• Licensed Clinical Social Worker, Licensed Mental Health Counselor, or Licensed Psychologist • 3+ years of senior leadership experience in program operations • 5+ years of experience working with individuals with serious mental illness, substance use disorders, and criminal justice involvement • Advanced operations/management skills, with experience overseeing multiple programs, collaborating on intra-agency initiatives, and relating with external stakeholders • High level of fluency in the regulations and standards for ACT and its interface with MCOs and Health Homes • Well-developed clinical competence in evidence-based and recovery-oriented practices for high-risk, high-needs individuals in behavioral health settings • Preference for individuals who have established, strong clinical skills in the assessment and management of criminogenic and violence risk • Strong skills in the areas of data-based analytic thinking and decision-making, interpersonal communication, attention to detail, emotional intelligence, and ability to tolerate ambiguity • Proficient in electronic health records, preferably Foothold Technology AWARDS • Fluency in Spanish preferred
Benefits: Here at CASES we offer benefits that will assist you in making the most of your career and your life. Our programs include health and wellness insurance which is offered through Aetna. A retirement 403(b) plan is held with Principal, education, and training. Additionally, our portable ancillary benefits are offered through Aflac, Legal Shield, and ADP Flexible spending account; which is then deducted through payroll along with commuter benefits, additional short-term disability, cancer, additional income protection, hospitalization coverage, and identity theft protection.
Internal Number: REF421K
The mission of CASES is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community.We are committed to helping people—regardless of their past choices, present struggles, or future obstacles—to build the capacity and courage to change their lives.We tailor our services to each individual’s unique needs, risks, and strengths and believe the most effective programs are evidence-based, family-focused, and trauma-informed.We are committed to engaging the community by leveraging partnerships and resources to maximize our clients’ opportunities for success.Our team:We recognize that each CASES staff member is critical. We are a team strengthened by our diversity of backgrounds, perspectives, and talents and united by a common purpose.We are determined to continuously enhance our knowledge and skills, evaluate our results, and learn from our successes and failures.Our impact on the community:We believe public safety is best protected through alternatives to incarceration that combine accountability and support with empowerment and opportunit...y.We are committed—through continuous innovation and the strategic disruption of ineffective responses to crime, addiction, and mental illness—to creating solutions for some of the city’s most difficult public safety and public health challenges