Assist the Executive Director in managing the strategic development, growth and retention, and day-to-day operations of the activities related to the assigned sales team for accreditation and/or certification programs. Responsible for sales and account management within an assigned territory and for a specified Customer List. Manage assigned staff Business Development Specialists and Business Development Managers that serve as key contacts for organizations and programs eligible for accreditation and/or certification. Identify and assist new and existing customers in the decision process to pursue accreditation or certification. Serve as the lead business manager and administrator for the Department’s contact management/customer relationship management database as assigned.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Focus sales efforts on Health Systems by pro-actively identifying potential targets, conducting business research, meaningfully engaging key leadership contacts in the sales process.
Actively contributes to the successful achievement of SBU performance objectives through effective SBU team involvement and proactive communication and collaboration.
Manage assigned Business Development Specialists and Business Development Managers. Set performance expectations and monitor performance against established goals.
Initiates contact and follow-up with organizations not yet accredited by the Joint Commission.
Responds to organizations and consultant inquiries about Joint Commission accreditation or certification.
Maintains/manages assigned leads and prospects within the Department’s contact management/sales database. Ability to develop, analyze and respond to data reports within the contact management/sales database.
Identify opportunities, write proposals, coordinate, prepare and deliver Webinars, Workshops, National and State presentations and events.
Arranges, plans, and conducts external customer development meetings.
Collaboratively works with other Joint Commission departments and staff to respond to customer inquiries and needs.
Represents, within the Joint Commission, the views of the field segments that make up the assigned accreditation or certification programs.
Promotes accreditation or certification and serve as program representative at conventions, national meetings, and other external activities.
Collects input and identify trends from the field segments that relate to the assigned accreditation or certification programs.
Participates in the identification, design, and development of Joint Commission products and services.
Leads and/or participates in Strategic Business Unit and other internal work groups as assigned.
Participates in the development and testing of accreditation and certification products, including education programs, publications, consultation, standards and survey process development, and any other products that support the accreditation and certification programs.
Works cooperatively with state and federal relations staff to maintain existing deemed status relationships and pursue new deeming relationships.
Work collaboratively with payer relations staff to develop, sustain and further relationships with targeted payers.
Other responsibilities as assigned.
Master degree or equivalent experience
Excellent oral and written communication skills necessary to produce proposals, reports, and presentations.
Effective public speaking skills.
Able to organize and respond to complex information.
Self-starter, comfortable in a deadline-oriented environment.
Experience in Substance Use Disorder Treatment including in SAMHSA CSAT Certified Opioid Treatment Programs and MAT preferred.
At least seven years of progressive experience in a health care setting, including two years in the program represented.
Familiarity with the field segments addressed by the program(s).
At least 5 years proven track record in sales, business development and/or customer relations/account management.
Anticipated travel requirements (up to 50%).
Telecommuting is allowed.
Internal Number: 2019-3809
About The Joint Commission
An independent, not-for-profit organization, The Joint Commission accredits and certifies nearly 21,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. Our Mission: To continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. Vision Statement: All people always experience the safest, highest quality, best-value health care across all settings.