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Intake Coordinator for Behavioral Health-Command Center - AdventHealth – Orlando
Location Address: 601 East Rollins Street
Top Reasons to work at AdventHealth - Orlando
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Work Hours/Shift: Full Time Nights (7pm - 7am flexible days, including rotating weekends)
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth Orlando’s service standards.
Remains abreast of all policies and standard operating procedures, facilitates patient throughput for hospitals in AdventHealth’s Advent Health’s 11-campus system with patients in the Emergency department and on medical floors. Acts as resource to hospital staff, patient families, and local psychiatric facilities.
Maintains and follows placement of psychiatric patients presenting in the Emergency Department according to EMTALA.
Updates and maintains Waitlist for patients awaiting placement in a Baker Act receiving facility, tracks community daily census for placement opportunities. Ensures legal documentation is accurate and appropriate prior to transfer of patients. Acts as a liaison between patients, receiving facilities, physicians and team members.
Maintains continuity and accuracy in documentation, and timely follow up with units, departments, Center for Behavioral Health (CBH) and community leadership regarding placement barriers. Participates in daily conference calls and prepares reports as required to communicate barriers regarding patient placement. Escalates concerns and delays to appropriate leadership in a timely manner. Coordinates placement and transportation to facilities.
Processes requests for admission from outside psychiatric facilities into Advent Health for medical treatment. Coordinates admission with the Center for Behavioral Health leadership team.
Assists in training new Intake Coordinators, attends weekly staff meetings, and maintains current knowledge of operational processes.
What You Will Need:
Bachelor’s degree in Social Work, Psychology or other related mental health care fields
Excellent interpersonal skills and de-escalation skills in customer service matters
Ability to document accurately
Proficiency in Microsoft Word, Excel and Outlook
Scheduling flexibility: ability to work days, evenings, nights and weekends
Critical thinking and problem-solving skills
Internal Number: 21000998
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.